# Support

## Developer

Hiera is developed by **German Morales**, ACP-620 certified Jira Administrator.

## Contact

* **Email**: <shv.support@germanmorales.org>
* **LinkedIn**: [German Morales](https://www.linkedin.com/in/germanmoralesv/)

## Response Time

Support requests are handled within **1-2 business days**, Monday through Friday, CET/CEST timezone.

## What to Include in Your Request

To help us resolve your issue as quickly as possible, please include the following information:

| Item                               | Example                                                    |
| ---------------------------------- | ---------------------------------------------------------- |
| **Jira site URL**                  | `yourcompany.atlassian.net`                                |
| **Project key**                    | `PROJ`                                                     |
| **Screenshot or screen recording** | Attach an image or video showing the issue                 |
| **Browser and version**            | Chrome 125, Firefox 128, Edge 125                          |
| **Error message**                  | Copy the exact text of any error dialog or console message |
| **Steps to reproduce**             | Describe what you did before the issue occurred            |

The more detail you provide, the faster we can diagnose and resolve the problem.

## Feature Requests

Feature requests are welcome. Send them to the same email address with the subject line "Feature Request" and a description of what you would like to see in Hiera. Popular requests are prioritized in the development roadmap.

## Marketplace

You can also leave feedback or reviews on the [Hiera Marketplace listing](https://marketplace.atlassian.com/apps/1914332338).


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.